Every ZooCrew application comes with a 30-day money-back guarantee. If you purchase an app and decide it's not right for you -- for any reason -- contact us within 30 days of your purchase date and we will issue a full refund.
You do not need to explain yourself. "Changed my mind" is a perfectly valid reason.
Email support@zoocrew.llc with your order number or the email address used at checkout. We process refunds promptly -- typically within one business day. Depending on your bank or card issuer, the funds may take 3–10 business days to appear.
We generally do not issue refunds after the 30-day window has passed, except where required by applicable law.
If you believe you have a special circumstance, reach out and we'll consider it. We're a small team and we'd rather resolve things fairly than hide behind a policy.
If a ZooCrew application doesn't function as described -- crashes consistently, fails to run on a supported platform, or is materially different from what was advertised -- we will issue a full refund or replace your license, regardless of when you purchased.
Please contact us first so we can try to resolve the issue. Most problems can be fixed with a quick update.
ZooCrew apps include a free trial period before purchase is required. We encourage you to try the app thoroughly during the trial so you can buy with confidence. The 30-day refund window begins at the time of purchase, not at the end of the trial.